Tag Archives: vline

Mulder Has No Interest In Where The Buck Stops

Late on April 30th, I finally received a response from my March 8th complaint direct to the Victorian Minister for Public Transport, Terry Mulder, about the state of infrastructure at Newport station. I wrote about this complaint a few days later on the 14th, after failures at Newport on both days. I might add, his […]

Mulder: The Buck Shoots Straight Past Me

Thousands of regular commuters on the Geelong line have had their travel plans massively disrupted on numerous occasions over the last couple of months, with signal and power failures shutting the line for hours at a time. People – (quite rightly) – have been complaining long and hard about it. It is apparently news to […]

Call To Arms Against Newport Rail Failures

Geelong’s commuters – (and Metro Trains Melbourne’s Werribee and Williamstown commuters) – have endured another bout of “Newport Induced Delays” in recent weeks, with numerous power failures and “track equipment failures” grinding these three train lines to a halt for hours at a time. V/Line Commuters Want Answers After Latest Newport Failure This problem has […]

V/Line Get a Problem Right!

I’m usually the one of the first people to strike out when V/Line commits one of its usual operational-come customer service disasters. Regular commuters will have heard every excuse in the book – usually at the expense of the what the real cause of the problem is. They either don’t tell commuters what is going […]

2011: Posts Of The Year

I certainly hope my readers have had a safe and happy holiday period. Today, I have decided to take a quick look at back at my popular posts from 2011, with the most read articles for each month, and a little discussion of each. If 2012 throws up some similar results, it will be another […]

V/Line – Could It Really Be True?

Regular followers of my tweets and blog posts will know that a subject I am, shall we say, “passionate” about is the performance – (or lack thereof) – of the customer service efforts of Victoria’s regional rail provider, V/Line. Any regular commuter with an ounce of common sense understands that things go wrong from time […]

Our Customers Are Idiots: V/Line

Long suffering Geelong V/Line customers copped another penalty for trying to do the right thing and support public transport yesterday morning when the 4:43am service from Marshall to Melbourne’s Southern Cross Station ran out of fuel at Footscray, halting all trains behind it. This included metropolitan services on the Werribee and Williamstown lines, and caused […]

V/Line: The Cleanup Progresses!

If you stopped by my site yesterday, you would have caught a set of images I took onboard my regular 16:37 V/Line service to North Geelong. It was pretty gross. Well, 24 hours on – guess what happened? Same carriage…1207 from V/Locity set VL07…and they’ve attempted to clean it up. I guess they tried at […]

Your Train Is Ready For Boarding!

Boarding my regular 16:37 Southern Cross to North Geelong service this evening, I discovered this in the front most carriage. Nice, isn’t it? Want a closer look? The worst part was that a conductor walked through the carriage, saw the mess, and did nothing about it. This train was NOT ready for boarding. Lift your […]

New Timetable Improves Little

The much-hyped new train timetables running in Victoria were heralded by the government, V/Line, and Metro Trains Melbourne as a breakthrough for passengers getting around more efficiently. We were promised by V/Line that “these changes follow several months of work with Metro and feedback from our customers”. Oh really? Customers asked for slower trains? Obviously, […]