Tag Archives: vline

Channel Seven – Please Get It Right!

Over the weekend, Channel Seven Melbourne was heavily promoting a “special report” to be screened on this evening’s nightly news bulletin, extolling the virtues of living in Geelong instead of Melbourne, and commuting into Melbourne for work. About how “easy” and “relaxed” this commute is. I regularly do this commute, and I can warn the […]

V/Line Is A Pain In The Arse!

Now, before I get into this article, I’ll make one thing perfectly clear – this is NOT your typical V/Line rant that I might usually come up with, so if that’s what you’re looking for, you’ll be disappointed. Stick around though, because you will get a laugh at my expense. Over the last three weeks […]

V/Line: Treating Customers Like Idiots – Still

This afternoon I got the following tweet from V/Line’s curiously named “@vlineinform” account, once again showing how the truth should never get in the way of, well, treating their customers like idiots. Now – notice that the current time is “16:37”, and that the tweet(s) were received “3 mins ago” – meaning they were posted […]

Single Point of Failure

Well, yet again this morning, thousands of commuters from the western suburbs of Melbourne and Geelong had their daily travel severely disrupted, after a power failure at Newport station disabled signals and points. Now, I’m the first to accept that unexpected things happen all the time, and that running an integrated public transport network is […]

More V/Line Pointlessness

Doing a quick scan of my Twitter feed last night before snuggling down into bed, I read the following tweet from the “often absent” V/Line “information” account, “@vlineinform”. I mean, what is the bloody point? At 21:29 you “anticipate” that the 21:05 will be 15 minutes late? I mean seriously, what? It either left nine […]

V/Line Band Aids

Last Tuesday evening, V/Line’s newest, shiniest V/Locity DMU was stopped for almost 30 minutes at Spotswood station, operating service number 8229, otherwise known as the 16:40 Southern Cross to Marshall. Passengers were told that the new unit – (running at the front of the three unit consist) – had become “uncoupled” from the two rearward […]

The Little Engine That Could Not

Yesterday’s massive rail debacle in Melbourne affected almost every running train service in the entire state of Victoria. Hundreds of thousands of commuters were delayed, some for extended periods of time. I have no doubt that most people in the calm light of day appreciate that in any system, things do go wrong from time […]

The Reason Your V/Line Train Runs Late

V/Line will always blame something other than themselves for their trains constantly running late. Well, I think I have found the main reason – they think they are sending trains to one location, when they are actually meant to be going to another location. This ”updated track works notification” was just released, indicating track works […]

Politicians: Think Before You Speak

As a long suffering Geelong V/Line commuter, the progression of the Regional Rail Link project is very welcome. It will improve reliability and the predictability of the timetable, and therefore travel times into and out of Melbourne. Unfortunately, as is often the case with major infrastructure projects, residential properties need to make way for some […]

Transport Customer Service A Disgrace

Well, seems our old friends at V/Line are at it again, with a display of “customer service” that one must stand back to behold! This evening’s 17:29 Southern Cross to Marshall was cancelled. So what you ask? Well, it’s more the circumstances that caused it’s cancellation, and the subsequent “customer service” experience that’s really gotten […]